mt789 FAQ — Everything
You Need to Know

mt789 requires a government-issued photo ID for KYC (Know Your Customer) verification before your first withdrawal is processed. Accepted documents include your Indonesian national identity card (KTP), a valid Indonesian passport, or a driver's licence (SIM). Documents must be clear, unedited scans or photos showing your full name, date of birth, and photo. KYC is typically reviewed within 24 hours (WIB).

On the mt789 Login page, click "Forgot Password" beneath the sign-in form. Enter the email address linked to your account and you will receive a secure reset link within a few minutes. Check your spam folder if it does not arrive. The reset link is valid for 60 minutes. If you still cannot access your account, contact our 24/7 live chat support team.

No. mt789 strictly enforces a one-account-per-player policy. Duplicate accounts are identified through KYC, payment records, and device fingerprinting. If a duplicate account is detected, both accounts will be suspended, bonuses forfeited, and any winnings from the duplicate account voided. If you believe your account has been locked in error, contact support directly via live chat or email [email protected].

To permanently close your mt789 account, contact our support team via live chat or email and submit a written account closure request. Before closure, any remaining balance will be returned to your verified withdrawal method (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, or other registered method). If you are closing your account due to problem gambling concerns, please also consider requesting a self-exclusion so re-registration is blocked.

Deposits made via BCA bank transfer to mt789 are typically credited to your account within 1 to 5 minutes during banking hours (08:00–21:00 WIB). Transfers submitted outside banking hours or during high-traffic periods may take up to 30 minutes. If your deposit has not been credited after 60 minutes, contact live chat with your transfer receipt and our team will resolve it promptly.

The minimum deposit on mt789 is Rp 25.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 50.000 for local bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata). There is no upper deposit limit for standard accounts; VIP players may request higher single-transaction limits through the VIP desk.

Withdrawals to Mandiri bank accounts on mt789 are typically processed within 15 minutes to 2 hours after approval, subject to KYC completion and the absence of any pending bonus wagering requirements. Requests submitted between 00:00 and 06:00 WIB may experience slightly longer processing times. The minimum withdrawal to a Mandiri account is Rp 100.000. mt789 does not charge any withdrawal fee.

Yes. mt789 supports deposits and withdrawals via OVO, GoPay, DANA, ShopeePay, and LinkAja. E-wallet transactions are often the fastest option, with deposits credited in under 2 minutes and withdrawals processed in under 30 minutes in most cases. The minimum e-wallet deposit is Rp 25.000 and the minimum e-wallet withdrawal is Rp 50.000. Your e-wallet account name must match your verified mt789 account name.

mt789 does not charge any platform-side fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own standard inter-bank transfer fees (typically Rp 2.500–Rp 6.500 for standard transfers via BCA, BRI, BNI, or Mandiri). We recommend using BI-FAST or real-time transfer options to minimise your bank's fees. All amounts are in Indonesian Rupiah (IDR).

mt789 Sportsbook covers a comprehensive range of football markets, including BRI Liga 1 (featuring clubs such as Persija Jakarta, Persib Bandung, and Bali United), the English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, and Piala AFF (AFF Cup) featuring Timnas Indonesia. Available bet types include 1X2, Asian Handicap (voor bola), over/under, correct score, first goalscorer, and multi-leg accumulators — known locally as mix parlay.

Yes. mt789 offers togel (Indonesia's traditional numbers lottery) markets, including popular draws from Singapore (SGP), Sydney (SDY), and Hongkong (HK). Players select 2D, 3D, or 4D number combinations and place bets ahead of each scheduled draw. Results are published immediately after the official draw closes. Togel is available around the clock via the mt789 platform on both desktop and mobile browsers.

mt789 Slots features titles from leading studios including Pragmatic Play, PG Soft (Pocket Games Soft), Microgaming, NetEnt, Spribe, and Habanero. Popular categories include high-volatility slot gacor (high-frequency payout slot) titles, Megaways mechanics, jackpot slots, and classic 3-reel games. Each game listing displays its RTP (Return to Player) percentage and volatility rating so you can choose games that match your playing style.

All casino games on mt789 use certified Random Number Generator (RNG) technology, independently verified by accredited testing laboratories. Live casino tables are powered by Evolution Gaming and operate with physical cards and roulette wheels under supervised studio conditions. Slot RTP percentages are published within each game's information panel. mt789 is committed to transparent, provably fair gaming across all product verticals.

Yes. mt789 is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply open your preferred mobile browser (Chrome, Safari, or Firefox), navigate to mt789.ws, and log in as normal. The mobile interface adapts automatically to your screen size, delivering the full range of slots, live casino, sportsbook , and togel markets with no loss of functionality.

Yes. mt789 offers sabung ayam (traditional cockfighting betting) markets via our live arena feeds, streamed in real time. Players choose between Meron (the favoured side) and Wala (the underdog) before each bout. Bets are settled immediately after the bout concludes. Sabung ayam is available 24 hours a day on the mt789 platform and can be accessed on both desktop and mobile browsers without any additional software.

New mt789 members are eligible for a welcome deposit bonus on their first deposit. To claim it, log in to your new account, navigate to the Promotions page, select the welcome bonus offer, and make a qualifying deposit of at least the stated minimum in IDR. The bonus is credited to your account automatically. Full bonus terms — including minimum deposit, eligible games, and wagering requirements — are detailed on the individual promotion page.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must wager the bonus amount before it can be withdrawn as real cash. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place bets totalling Rp 1.000.000 before the bonus converts to withdrawable funds. mt789 states the wagering requirement clearly on every bonus offer. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute 10–20%.

Yes. mt789 regularly offers weekly cashback promotions across sportsbook, slots, and live casino product lines. Cashback is calculated as a percentage of your net losses over the qualifying period and credited to your account on a fixed schedule (typically every Monday by 12:00 WIB). Cashback amounts are generally credited as real cash with low or zero wagering requirements. Check the Promotions page or contact live chat for the current cashback rate applicable to your account tier.

mt789 operates a tiered VIP program that rewards consistent play with enhanced benefits including higher withdrawal limits, dedicated account managers, faster KYC processing, exclusive bonus offers, and invitations to special promotions around key Indonesian occasions such as Idul Fitri, Ramadhan, and Indonesian Independence Day (17 August). VIP tier upgrades are reviewed on a regular basis based on deposit volume and betting activity. Contact the mt789 VIP desk for full tier details and qualification criteria.

Bonus eligibility varies by promotion. Most welcome and deposit bonuses are eligible for use on slots and some sports markets. Live dealer games — including live baccarat, roulette, and blackjack — and sabung ayam (traditional cockfighting betting) markets typically contribute at a reduced rate (often 10–20%) towards bonus wagering requirements, or may be excluded entirely from certain offers. Always review the "Eligible Games" section of any bonus before placing bets to avoid forfeiture.

mt789 uses 128-bit SSL (Secure Sockets Layer) encryption on all data transmissions between your device and our servers, the same standard used by major Indonesian banks including BCA and Mandiri. Your personal data and financial information are stored on secure, access-controlled servers and are never sold to third parties. Two-factor authentication (2FA) is available and recommended for all accounts. Our full data handling practices are described in the mt789 Privacy Policy.

You must be at least 21 years of age to register and play on mt789. This is a strict policy enforced through KYC identity verification. Accepted proof-of-age documents include the Indonesian KTP, a valid passport, or a driver's licence (SIM). Any account found to belong to a person under 21 will be permanently closed, deposits returned to the original payment source, and any winnings forfeited without exception.

mt789 provides a full suite of responsible gaming tools accessible from your account settings under "Responsible Gaming". You can set daily, weekly, or monthly deposit limits in IDR (reductions apply immediately; increases require a 24-hour cooling-off period), activate a time-out of 24 hours up to 6 weeks, or request a permanent self-exclusion. All tools are free and require no justification. For urgent assistance, contact live chat and type "SUSPEND MY ACCOUNT" for an immediate account lock.

If gambling is no longer feeling like entertainment — if you are chasing losses, spending beyond your means, or feeling anxious or irritable when not playing — please act now. Contact the mt789 responsible gaming team at [email protected] or via 24/7 live chat. You can request an immediate account suspension, set strict deposit limits, or initiate a full self-exclusion. Our Indonesian-speaking advisors are available around the clock (WIB, WITA, WIT) and will treat your situation with complete confidentiality and without judgment.