Gambling is entertainment — and at mt789 we are determined to keep it that way. This page outlines our full suite of responsible gaming tools, our strict 21+ policy, and the practical steps you can take to stay in control of your play. If you ever feel that gambling is no longer fun, we are here to help — 24 hours a day, every day of the year.
We have built responsible gaming principles into the foundation of the mt789 platform — not as a legal checkbox, but as a genuine obligation to the Indonesian players who trust us.
Request a temporary or permanent self-exclusion at any time via your account settings or by contacting support. During a self-exclusion period, your account is locked, marketing communications are stopped, and all login attempts are blocked automatically.
Set daily, weekly, or monthly deposit limits in IDR directly from your account dashboard. Limits take effect immediately when reduced. Increases to existing limits are subject to a 24-hour cooling-off period before activation, giving you time to reconsider.
Take a structured break from the mt789 platform for periods ranging from 24 hours to 6 weeks. During a time-out, your account is suspended and you cannot log in. Session time reminders can also be activated to alert you when you have been playing for a defined period.
Cap the amount you are permitted to lose over any given daily, weekly, or monthly period. Once your loss limit is reached, your account is automatically restricted from further wagering until the limit period resets, protecting you from ch asing losses.
Enable on-screen pop-up reminders at regular intervals that display how long you have been playing and how much you have wagered in the current session. These prompts encourage you to pause, reflect, and decide whether to continue — or log out and take a break.
Every mt789 account undergoes KYC identity verification before withdrawals are processed. Any account found to belong to a person under 21 years of age is permanently closed, deposited funds are returned, and all winnings are voided — no exceptions.
All of the following tools are available free of charge to every registered mt789 player. You do not need to give a reason to use any of them — your wellbeing is always reason enough.
Log in to your mt789 account, navigate to "Account Settings" → "Responsible Gaming", and select your preferred daily, weekly, or monthly deposit cap in IDR. Reductions apply instantly; increases require a 24-hour waiting period.
Choose a cooling-off period from 1 day to 6 weeks. Your account will be suspended immediately upon confirmation. You will not receive any promotional communications during your time-out. Re-activation requires contacting support after the period expires.
Contact mt789 support via live chat or email to request a permanent self-exclusion. Your account will be closed, your personal data retained only as required by law, and your details added to our internal exclusion register to prevent re-registration.
In addition to deposit limits, mt789 allows you to set maximum wager amounts per bet and maximum net loss amounts per period. These limits apply across all products — live casino, slots, sportsbook, and togel (Indonesia's traditional numbers lottery) markets.
mt789 operates a strict 21-years-and-older policy across all markets, including Indonesia. We believe that access to real-money gambling must be limited to adults who are capable of making fully informed decisions about risk and entertainment spending.
Every player who registers on the mt789 platform is required to verify their identity and age before any withdrawal is processed. Acceptable verification documents include the Indonesian national identity card (KTP), a valid passport, or an Indonesian driver's licence (SIM). Players who cannot verify their age will have their accounts restricted until verification is completed.
If you are aware of a minor attempting to access the mt789 platform, please notify us immediately at [email protected]. We take underage gambling extremely seriously and will act on any credible report without delay.
Parent & Guardian Notice: If you share a device with children, we strongly recommend using parental control software to block access to online gambling platforms. Free filtering tools are available for all major operating systems and mobile devices. Keeping your mt789 login credentials private is also essential — never share your username or password with anyone in your household.
Registration Check: You must confirm your date of birth and agree to our 21+ terms during account registration. Providing false information is a breach of our Terms & Conditions and may result in permanent account closure.
Document Verification (KYC): Before your first withdrawal, you must upload a government-issued photo ID. Our KYC team verifies the document and confirms your age before processing is approved.
Ongoing Monitoring: Our automated systems and compliance team continuously monitor account activity for indicators of underage play, including unusual deposit patterns and gameplay behaviour inconsistent with adult profiles.
Immediate Action: Accounts confirmed to belong to under-21 players are closed without delay. All deposits are returned to the original payment source (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, or CIMB Niaga), and any accumulated winnings are forfeited.
Answering the following questions honestly can help you identify whether your relationship with gambling remains healthy. If you answer "yes" to two or more of these questions, we encourage you to use our responsible gaming tools or speak with a support advisor.
Remember: Gambling at mt789 is intended as a form of entertainment, not as a way to make money, escape problems, or cope with stress. If it no longer feels like entertainment, please reach out — our team is here to help, not to judge.
Do you find yourself spending more money on gambling than you originally intended, or more than you can comfortably afford? Regularly exceeding your own spending plans is one of the earliest signs that gambling habits may be moving beyond healthy entertainment.
Have you tried to cut down or stop gambling but found it difficult or impossible to do so? Difficulty stopping — even when you want to — can indicate a dependency pattern that warrants professional support.
Do you gamble to recover money you have previously lost ("chasing losses")? Chasing losses is a well-documented high-risk behaviour. It rarely results in recovery and typically leads to larger financial harm.
Has gambling caused tension, conflict, or financial stress in your personal relationships or family life? In Jakarta, Surabaya, Bandung, and across Indonesia, financial stress caused by gambling is one of the most common reasons players seek help.
Do you think about gambling frequently — planning your next session, replaying past outcomes, or feeling irritable when you are unable to play? Preoccupation with gambling, particularly when it intrudes on work, family, or daily responsibilities, is a key warning sign.
Have you borrowed money, sold possessions, or neglected bills in order to fund your gambling? Gambling should never put financial obligations at risk. If it has, please contact our support team or use the self-exclusion tool immediately.
mt789's responsible gaming support team is staffed 24 hours a day, 7 days a week, with Indonesian-speaking advisors on every shift covering WIB, WITA, and WIT time zones.
Use the live chat widget on the mt789 platform for an immediate connection to a support advisor. Average first response time is under 2 minutes. Available 24/7 across all Indonesian time zones (WIB UTC+7, WITA UTC+8, WIT UTC+9).
Send a detailed message to [email protected] with the subject line "Responsible Gaming Request". We aim to respond within 4 hours and will resolve all responsible gaming cases within 24 hours of first contact.
Many responsible gaming tools — deposit limits, time-outs, session reminders, and wager limits — can be activated directly from your account settings without contacting support. Log in and navigate to "Account Settings" → "Responsible Gaming".
If you need your account suspended right now, contact live chat and type "SUSPEND MY ACCOUNT". A support advisor will process the suspension within minutes. This service is available at any hour, including Indonesian public holidays such as Idul Fitri and Nyepi.
If you need professional counselling beyond what mt789 can provide, we encourage you to seek assistance from qualified mental health and financial counselling professionals in your city — whether in Jakarta, Surabaya, Medan, Bali, or elsewhere in Indonesia.
If you feel that mt789 has not upheld its responsible gaming obligations, you have the right to escalate a formal complaint to our licensing authority's independent dispute resolution service. Contact our support team for details of the escalation process.
At mt789, we hold that every player — whether betting on EPL football, placing a mix parlay (multi-leg accumulator bet) on BRI Liga 1 fixtures featuring Persija Jakarta or Persib Bandung, spinning the reels on a slot gacor (high-frequency payout slot) title from Pragmatic Play, or exploring our live casino tables powered by Evolution Gaming — deserves a safe, transparent, and fair gaming environment.
We do not glamorise gambling as a path to wealth. We do not target vulnerable individuals. We do not allow players who have self-excluded to re-register. And we do not send promotional materials to players who have opted out of marketing communications or who are in an active self-exclusion or time-out period.
Responsible gaming at mt789 is not a department — it is a company-wide value embedded in our product design, our customer support training, our bonus terms, and our technology. We review and improve our responsible gaming policies on a continuous basis, informed by player feedback, industry best practice, and our licensing obligations.
We never allow players under 21 years of age to open or maintain an account.
We provide free, easy-to-use tools for every player to set limits on their deposits, losses, wagers, and session time.
We honour all self-exclusion requests immediately and maintain exclusion records permanently.
We train all customer support staff — including our Indonesian-speaking advisors — to identify and sensitively respond to signs of problem gambling.
We do not market to self-excluded players, players in time-out, or players who have opted out of promotional communications.
We are transparent about the odds, house edge, and RTP percentages for all games available on the mt789 platform.
Responsible gaming and great entertainment are not opposites — at mt789 they go hand in hand. Set your limits, explore our games, and play with confidence. All transactions in IDR. 21+ only.