At mt789, the privacy of every player is a core commitment — not an afterthought. This Privacy Policy explains precisely what personal data we collect from players across Indonesia, how we use and protect that data, who we may share it with, and what rights you hold over your own information. We encourage you to read this document in full before registering an account.
All personal data collected by mt789 is stored on encrypted servers protected by industry-standard security protocols. Access is restricted to authorised personnel only, on a strict need-to-know basis.
mt789 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data exists solely to deliver and improve the mt789 gaming experience for you.
We collect identity documents as required by our international licence for KYC compliance. KYC data is used solely for identity verification, fraud prevention, and responsible gaming obligations.
mt789 uses essential and analytical cookies to ensure the platform functions correctly and to understand how players engage with our services. You can manage cookie preferences via your browser settings.
You have the right to access, correct, and request deletion of your personal data held by mt789. Requests are processed within 30 days of receipt, subject to legal retention obligations.
Promotional communications are sent only with your consent. You may withdraw consent and opt out of all marketing emails and messages at any time through your account settings or by contacting support.
Summary: mt789 collects personal data that is necessary to operate a licensed, secure gaming platform for players in Indonesia. We use your data to manage your account, process transactions in IDR, verify your identity, comply with our licensing obligations, and — where you have consented — to send you personalised offers. We do not sell your data. This policy explains your rights and our obligations in full.
1.1 This Privacy Policy ("Policy") describes how mt789 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use the mt789 online casino and sportsbook platform at mt789.ws.
1.2 This Policy applies to all data processing activities connected with your use of mt789, including account registration, identity verification (KYC), deposits and withdrawals in Indonesian Rupiah (IDR), game play, customer support interactions, and marketing communications.
1.3 By registering an account on mt789 or continuing to use the Platform, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not register an account or continue using the Platform.
1.4 This Policy is intended to align with internationally recognised data protection principles, including those established by the General Data Protection Regulation (GDPR) as a benchmark standard, even where GDPR does not apply directly. Our primary market is Indonesia, and we operate in accordance with applicable Indonesian data protection law alongside our international licensing obligations.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, including name, email address, phone number, government ID number, bank account details, device identifiers, and IP address. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, and deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data — in this case, mt789. |
| "Data Processor" | A third party that processes Personal Data on behalf of mt789, such as payment processors, KYC verification providers, and cloud infrastructure partners. |
| "KYC" | Know Your Customer — the identity and age verification process required by mt789's licensing obligations before withdrawal processing or at the Platform's reasonable discretion. |
| "Cookies" | Small data files placed on your device when you access the Platform, used to maintain session state, remember preferences, and collect analytical data. |
| "Sensitive Data" | A subset of Personal Data warranting heightened protection, including government-issued ID numbers, financial account details, and biometric data where applicable. |
3.1 Registration Data. When you create an mt789 account, we collect your full legal name, date of birth, email address, phone number, city of residence (e.g., Jakarta, Surabaya, Bandung, Bali), and a username and password of your choosing. This information is required to open and administer your account.
3.2 Identity Verification (KYC) Data. To comply with our licensing obligations and to prevent underage gambling and fraud, mt789 requires all players to complete KYC verification before withdrawals are processed. KYC data includes: a copy of a valid government-issued photo ID (Indonesian national identity card / KTP, passport, or driver's licence / SIM); proof of address; and proof of ownership of the payment method used for deposits. This may include bank statements, e-wallet screenshots, or similar documents.
3.3 Financial Transaction Data. We record all deposit and withdrawal transactions made on your account, including the payment method used (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, or LinkAja), transaction amounts in IDR, timestamps, and transaction reference numbers. We do not store full bank account passwords or full card numbers in our systems.
3.4 Gaming Activity Data. We log your game play history across all products — live casino, slots (including slot gacor — high-frequency payout slot titles), sportsbook markets (including mix parlay accumulators and bandar bola local football betting formats), and any other games available on the Platform. This data is used for account management, dispute resolution, bonus eligibility checks, and responsible gaming monitoring.
3.5 Technical & Device Data. We automatically collect technical information when you access the Platform, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration. This data is used for security monitoring, fraud detection, and platform optimisation.
3.6 Communications Data. If you contact mt789 customer support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and any attachments. This data is used for quality assurance and to resolve disputes.
3.7 Marketing Preference Data. We record your marketing opt-in or opt-out preferences, including whether you have consented to receive promotional emails, push notifications, or other marketing communications related to mt789 offers, bonuses, and tournaments.
Note on Sensitive Data: mt789 treats government ID numbers, financial data, and KYC documents as Sensitive Data. Access to this data is restricted to staff directly involved in KYC processing and compliance. It is stored in encrypted form and subject to strict internal access controls.
4.1 Directly From You. Most personal data is collected directly from you when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or update your account settings.
4.2 Automatically. Certain technical and device data is collected automatically when you visit the mt789 website or use the Platform, via server logs, cookies, and similar tracking technologies. See Clause 9 (Cookies & Tracking) for more detail.
4.3 From Third Parties. In limited circumstances, mt789 may receive data about you from authorised third parties. These include:
mt789 processes your personal data only where there is a lawful basis for doing so. The following table sets out our primary processing purposes and the corresponding legal basis for each:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract — necessary to provide the mt789 service to you. |
| Identity verification (KYC) | Legal obligation — required by our international gaming licence and AML obligations. |
| Processing deposits and withdrawals in IDR | Performance of a contract — necessary to execute financial transactions on your behalf. |
| Customer support and dispute resolution | Performance of a contract; legitimate interest in maintaining service quality. |
| Fraud detection and security monitoring | Legitimate interest in protecting the Platform and its users from fraud and abuse. |
| Responsible gaming monitoring | Legal obligation under licensing terms; legitimate interest in player welfare. |
| Platform analytics and improvement | Legitimate interest in optimising the mt789 player experience. |
| Sending promotional offers and bonuses | Consent — only where you have opted in to marketing communications. |
6.1 Active Accounts. While your mt789 account is active, we retain all account, transaction, gaming activity, and communications data associated with it. This data is necessary for the ongoing performance of our contract with you and for our compliance with licensing obligations.
6.2 Closed Accounts. Following account closure, mt789 retains your personal data for a minimum of five (5) years from the date of closure. This retention period is required by our international gaming licence, anti-money-laundering (AML) regulations, and financial record-keeping obligations. In practice, we may retain certain categories of data — particularly financial transaction records and KYC documents — for longer periods where required by law or where retention is necessary to defend a legal claim.
6.3 Marketing Data. If you have opted out of all marketing communications and closed your account, we will remove your data from active marketing lists within 30 days of your opt-out request. Suppression records (confirming your opt-out status) are retained indefinitely to prevent accidental re-subscription.
6.4 Technical Logs. Server logs and IP access records are typically retained for 90 days for security and fraud investigation purposes, after which they are deleted or anonymised.
Retention Queries: If you would like to understand the specific retention period applicable to a particular category of your data, contact the mt789 Data Protection contact at [email protected] (plain text — not a clickable link).
7.1 We Do Not Sell Your Data. mt789 does not sell, rent, exchange, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. This is an absolute policy commitment.
7.2 Service Providers (Data Processors). mt789 engages a limited number of trusted third-party service providers to assist in operating the Platform. These providers process data only on mt789's instructions and are contractually bound to maintain appropriate data security standards. Categories of service providers include:
7.3 Legal Obligations. mt789 may be required to disclose personal data to competent legal, regulatory, or law enforcement authorities where disclosure is required by applicable law, court order, or our licensing authority. In such cases, mt789 will disclose only the minimum data necessary to satisfy the legal requirement and, where permitted by law, will notify the affected Player.
7.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of the mt789 business, personal data held by mt789 may be transferred to the acquiring or successor entity. You will be notified of any such transfer and of any material change to how your data is processed that results from it.
8.1 As an internationally operated platform, mt789 may transfer your personal data to servers and service providers located outside of Indonesia. Where such transfers occur, mt789 takes steps to ensure that your data receives a level of protection equivalent to that described in this Policy.
8.2 Safeguards for international transfers may include: standard contractual clauses with receiving parties; data processing agreements that mandate appropriate security standards; and transfers to jurisdictions that maintain equivalent data protection frameworks.
8.3 By using the mt789 Platform, you acknowledge and consent to the transfer of your personal data to international servers and processors as described in this Clause, where necessary for the operation of the Platform and the performance of our contract with you.
9.1 What Are Cookies? Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function properly, improve user experience, and provide analytical information to site operators.
9.2 Types of Cookies Used by mt789. We use the following categories of cookies on the mt789 Platform:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Strictly Necessary | Required for the Platform to function — maintains your login session, stores language preferences, enables secure transactions. | No — disabling these will prevent the Platform from working correctly. |
| Analytical / Performance | Collects anonymised data on how players navigate and use the Platform — used to identify popular features and diagnose technical issues. | Yes — via your browser settings. |
| Functional | Remembers your personalised settings (e.g., preferred game lobby view, language), improving your experience on return visits. | Yes — via your browser settings. |
| Marketing / Targeting | Used (where you have consented) to deliver mt789 promotional content relevant to your interests and to measure the effectiveness of marketing campaigns. | Yes — withdraw consent via account settings or browser controls. |
9.3 Managing Cookies. You can control and delete cookies through your browser settings. Please note that disabling essential cookies will impair or prevent access to the mt789 Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
9.4 Local Storage. In addition to cookies, mt789 may use local storage and session storage features in your browser to maintain game state and session data. This data is stored on your device only and is not transmitted to third parties.
As a player on the mt789 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receipt.
Request a copy of all personal data mt789 holds about you, along with information on how it is being processed.
Request correction of any inaccurate or incomplete personal data held on your account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that mt789 limit the processing of your data in certain circumstances, such as while a data accuracy dispute is under review.
Request a copy of data you have provided to mt789 in a structured, machine-readable format, where technically feasible.
Object to processing based on legitimate interests, including profiling for marketing purposes. mt789 will cease processing unless compelling grounds exist.
Withdraw marketing consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
Request human review of any significant decision made about you solely through automated processing, such as account suspension triggered by automated fraud detection.
Verification Required: To protect your data, mt789 will verify your identity before processing any data rights request. This may require you to confirm your registered email address, account username, or provide a copy of your ID document, consistent with our KYC procedures.
11.1 Technical Safeguards. mt789 implements a range of technical security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include: SSL/TLS encryption for all data in transit between your browser and our servers; AES-256 encryption for sensitive data at rest; firewalls and intrusion detection systems; multi-factor authentication for all internal staff access to player data systems; and regular third-party penetration testing of our platform infrastructure.
11.2 Organisational Safeguards. Access to personal data is restricted on a strict need-to-know basis. All mt789 staff who handle personal data are subject to confidentiality obligations and receive regular data protection training. Data access activities are logged and monitored.
11.3 Your Responsibility. While mt789 takes all reasonable steps to protect your data on our systems, you are also responsible for maintaining the security of your account. You should use a strong, unique password for your mt789 account, enable two-factor authentication (2FA), and never share your login credentials with any other person. Notify mt789 support immediately if you suspect unauthorised access to your account.
11.4 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, mt789 will notify affected players without undue delay following our discovery of the breach, in accordance with applicable legal requirements. Notifications will be sent to your registered email address and will include details of what happened, what data was affected, and what steps you should take to protect yourself.
12.1 The mt789 Platform is strictly for adults aged 21 years and over. We do not knowingly collect personal data from any person under the age of 21. If mt789 discovers that an account has been registered by a person under the age of 21, the account will be immediately closed, all deposited funds will be returned to the original payment source, any winnings will be forfeited, and all personal data associated with the account will be deleted as soon as practicable following the closure.
12.2 If you believe that mt789 has inadvertently collected personal data from a person under 21, please notify us immediately at [email protected] so that we can take prompt corrective action.
13.1 The mt789 Platform may contain links to third-party game providers' content interfaces (for example, embedded game launchers powered by Evolution Gaming, Pragmatic Play, or other licensed studios). While mt789 selects its game content partners carefully, we are not responsible for the privacy practices of third-party providers.
13.2 This Policy applies only to data processing conducted directly by mt789. We recommend reviewing the privacy policies of any third-party service providers whose content you interact with on the Platform if you have concerns about their data practices.
14.1 Consent-Based Marketing. mt789 sends promotional emails, bonus offers, and platform news only to players who have explicitly opted in to receive such communications during registration or subsequently through their account settings. We will never send marketing communications without your prior consent.
14.2 What We May Send. With your consent, mt789 may send you communications about: new game launches and live casino events; personalised bonus offers and free bet promotions; VIP programme updates; sportsbook odds alerts and upcoming match previews (including BRI Liga 1, EPL, and Champions League fixtures); and platform news and policy updates.
14.3 Opting Out. You may withdraw your marketing consent at any time by: clicking the "unsubscribe" link in any mt789 marketing email; updating your communication preferences in your account settings; or contacting mt789 customer support at [email protected]. Opt-out requests are processed within 7 business days. Please note that withdrawing marketing consent does not affect the delivery of essential transactional communications (e.g., deposit confirmations, withdrawal notifications, KYC request emails).
14.4 Personalisation. mt789 may use your gaming activity and preferences data to personalise the bonus offers and content displayed within your account. This personalisation is conducted using pseudonymised profiling and does not involve any significant automated decision-making that would have a legal or similarly significant effect on you.
15.1 mt789 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this Policy, we will notify you by email to your registered address and by posting a prominent notice on the Platform no fewer than 14 days before the changes take effect.
15.2 The date on which this Policy was most recently updated is displayed at the top of this page. We recommend reviewing this Policy periodically to stay informed about how mt789 handles your data.
15.3 Your continued use of the mt789 Platform after the effective date of any amended Policy constitutes your acceptance of the updated terms. If you do not accept the updated Policy, you should stop using the Platform and contact customer support to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by mt789, please contact us through the following channels:
We aim to respond to all data-related enquiries within 5 business days and will provide a full resolution within 30 days for formal data rights requests.
Complaints: If you are not satisfied with mt789's handling of your personal data or a data rights request, you have the right to escalate your complaint to the independent dispute resolution body specified by our licensing authority, or to the relevant data protection supervisory authority in your jurisdiction. Details are available upon request from our support team.
With your privacy protected by industry-standard encryption and a transparent data policy, you can focus on what matters — enjoying Indonesia's top online casino and sportsbook. All transactions in IDR. 21+ only. Play responsibly.